We LOVE dogs! If we have been introduced to the dog(s) and they are friendly, we do not mind if they are in the yard. If your dog is known to be reactive toward strangers or has a history of aggression, they must remain inside while we are servicing the yard. If there is past aggression, we will need text confirmation from you that the dog is inside each service day before we enter the yard.

On the scheduled day of service, if dogs are left in the yard while you are not home and show any type of aggression, San Diego Scoop Squad cannot provide services and the cleaning will then be skipped and charges will still apply. This is for the safety of our technicians and your dog(s). We hope you understand!

No, it is not required that you be home during service as long as we have access to the yard through a gate. However, for the first service we would love to meet with you and your dog so that we can all get acquainted as well as discuss your yard and the service. If you are not going to be home it is important to provide us with any key or gate access so that we can properly enter the yard to complete your cleaning. If we arrive for our scheduled service and cannot access the yard or get ahold of you, charges will still be applied.

Absolutely! We pride ourselves on providing a sanitary experience for all our clients. We make sure to thoroughly clean and sanitize our rake, bucket and shoes after every yard and we use a new bag to line our buckets every time. This helps to prevent cross contamination of possible diseases in dog poop - from yard to yard.

All invoicing is done through our secure client portal, Jobber, where we accept debit and credit card payments. We require a $50 deposit before any service is scheduled. If you sign up for a weekly poop scooping service after the initial cleaning, you will be pre-billed on the day that you start weekly services (prorated for the rest of the month) and then we will get you on our 1st of the month billing each month after that. For all recurring/weekly services we require you to keep a debit or credit card on file for easy, secure, automatic monthly billing.

Typically we work rain or shine. However, in the chance there is severe weather such as extreme heat, flash flooding or lightening storms, we will either try our best to reschedule your service for another day in the week or skip that visit altogether and do double doody cleanup the following week on your designated service day. You will receive an email or text to notify you if we need to skip a service visit. If severe weather continues through the week, your service will resume on your next scheduled service date. Thankfully, in San Diego we do not typically have to worry about severe weather!

We do not require contracts for our residential clients. Our memberships for weekly scooping services are on a month to month basis, billed on the 1st of each month. Please note that we do pre-bill for the full month of services so if you would like to cancel, please let us know before your billing goes through on the 1st of the month.

Feel free to reach out to us at sdscoopsquad@gmail.com!